Our inbound division offers quality ground handling services for the reservation of Hotels and Resorts, arrangement of private transfers, excursions, special turn-down “Meet & Greet” service, VIP tour arrangements, Honeymoon packages, Wedding packages, Incentives, Conference and Team Building Event Management, meetings, individual and special interest travel services, Port and Passenger ground handling services for Luxury Cruises and Tailor-Made Dive Safari Cruise Trips across the magical Maldive Islands.

 

Our involvement is punctuated by creativity.  We arrange all your Hotel and Resort reservations no matter how large or small with the highest dedication. Our personalized Bookings Team is well coordinated with our partners and suppliers around the clock. This is how we can promise and deliver superb service.

 

Atoll Discovery Customer Service Solutions

They say “Good customer service is the lifeblood of any business”.

Though we offer promotions and slash prices to bring in as many new customers as we can get, we believe that unless they keep coming back to us, our business will not be gainful in the long run.

We feel that good customer service is all about bringing customers back and about sending them away happy – happy enough to pass positive feedback about us along to others.

We understand that this verges on the kind of statement often seen on a sampler, but providing good customer service is a simple thing. Since we look at this aspect seriously, we follow the below listed practices consistently to ensure that we serve our clients well.

Arrival Customer Service Report…

This unique technique gives you a comprehensive update on your clients no sooner they arrive at their booked Resort. Our Customer  Service Officers are in regular contact with the Airports and are responsible for reporting any  situations such as flight delays, delays in transfer due to sea / weather conditions, etc, to Customer Support Officers in the Office.

Calling Your Clients

We ensure that your clients are contacted by phone once during their valuable holiday. We use this method to ensure that your clients are enjoying a fantastic holiday with us. In case of an emergency where clients urgently require our presence at their Resort, we would be pleased to go that extra mile to ensure that your clients are satisfied.

We Throw In Something Extra Special

We provide your clients with two copies of vouchers (for the Resort and the client), plus a personalized welcome letter. All these come in an attractive pouch and will be handed over on arrival at the Airport. We also provide gifts for those who visit the Maldives on special occasions such as their Honeymoon, Wedding or on Incentive travel. We believe that whether it is a coupon for a future discount, booklet on the Maldives or a genuine smile, people love to receive more than they expected. Furthermore we do not believe that a gesture has to be large to be effective.  For instance, our local Art Framing supplier provides a package of of picture hangers with every picture he frames or a cloth bag with beach images of the Maldives.  It may be a small gesture but very much appreciated.

 

Aircraft Management & Supervision Services
We at Atoll Discovery know that our Aircraft owners  deserve First Class Service and Asset Management, which is why we have designed our Company around that concept.

Service

The Customer Flight Operations Department is our front line, offering door-to-door service and much more,  ensuring that your trip goes smoothly. We understand your needs and we deliver -  every time. As an ASG Agent, you will be assigned a dedicated Customer Service Representative to coordinate all aspects of your Aircraft operation. This knowledgeable individual will be your single point of contact, capable of providing you with up-to-the-minute status of your Aircraft, as well as the ability and the authority to take care of all your needs.

 

Whether it is an individual client or a MICE movement, we provide the most personalized and exclusive hospitable services at Male’ International  Airport. We retain the best Airport-Handling Team in the industry today. Every single client will be met and greeted on arrival, departure, inter-changes or twin centre holidays. We serve our clients with a smile.We would be most pleased to offer any additional services that you may require at the Airport.

 

Meetings, Incentives, Conferences, Exhibitions

Convene in a meeting place by the sea…in the sun. a world of colour and history offers exciting conference experiences. We have all the skill, facilities and a fantastic team to host any major convention.

Schedule a successful event in one of our Five or Four Star Hotels, combining business and leisure – We at Atoll Discovery are pleased to be at your service!!

To help you organize your conference, special events or incentives, we will take you through some fantastic properties that are perfect for any MICE related event in the Maldives. We at Atoll Discovery can take charge of the full support of your event.

Organizing A Convention

You need to gather your collaborators, clients or partners together over period lasting a few days. You also want to establish precioussynergy among departments, sectors of activity, inform your teams or stimulate your networks. For conventions, galas, announcements and  launches, Atoll Discovery is your ideal partner, offering you a subtle mix of MICE Systems, traditional local evening  themes combined with modernity, comfort and hospitality. An excellent mix of business and leisure.

Your conventions require a professional approach. We obviously provide that, but we can also provide the leisure incentives that contribute to the success you are loking for. We have selected specialized partners in this area.

Organizing A Congress Or Conference

Your are in charge of an Organization or an Association. Whether your event is geared towards a familiar group of people or to publicize your innovations and projects, the Maldives should be your destination. Offering a breathtaking environment, our Event Coordinator will provide you with all the services you need. What’s more, our partners provide transport, quality accommodation, catering, leisure activities and lots of surprises. Your role is to handle training and internal communication. We also provide you with a full range of meeting rooms and technical solutions for your seminars, courses, meeting and one-day events.

Organizing A Seminar

When it comes to exploring new strategies or organizing a workshop to educate and train your collaborators, we offer innovative seminar ideas and facilities, providing you with the necessary infrastructure in the midst of a pleasant and inspiring eco atmosphere.

Organizing A Trade Show

You need to launch a product, exhibit your innovations, inform your clients and partners. Our Event Coordinators will give you all the expert advice, along with the services of a dynamic and professional team to help you organize your event.

Organizing A Banquet

Our selected Resort partners offer distinguished venues, with culinary treats. Whether you are organizing an official banquet or a private celebration, these Resorts offer the perfect ambience.

Organizing A Meeting

Choose Atoll Discovery to organize your meetings in style, guaranteeing results. pleasant working atmosphere in an undisturbed environment is  a good starting point to build a successful partnership or business relationship.

Organizing An Event

If your activities are geared towards an international, regional or local audience, Atoll Discovery has the infrastructure and the partner network to host any type and size of event.

 

 

Ever dreamed of having a vacation with no deadlines, official  E-mails, memos or sales calls? Incentive Cruises or Corporate Cruises are the answer to all such dreams.  Cruising is a fresh approach to bringing a Company’s employees together.  Today’s Companies are increasingly looking at holding their awards ceremonies, sales, contest rewards, client reward incentive and recognition programmes aboard Cruise Ships in a bid to keep employees happy and satisfied. For travelling, entertainment, knowledge and leisure, Incentive Cruises is a one-stop platform fulfilling all these requirements. The main objective behind Incentive Cruises is to replenish rejuvenate weary bodies and souls, enabling maximum productivity.

We offer customized arrangements such as transfers, shore excursions, meeting and breakout rooms, audio-visual equipment, gift items with corporate logos and open bar packages, among others. Such Incentive Cruises are a memorable and productive experience and you ca count on us to give you a wonderful time on some of the best-known Incentive Cruises in the Maldives.

Keeping in mind your requirements, we at Atoll Discovery will negotiate the best prices and recommend the right vessel for your business objectives.  From developing a written operational plan to managing a database of participants and invitations, everything will be meticulously organized for your Maldivian Incentive Cruise Ride. So think no more and get set to sail on the world- class Incentive Cruises with Atoll Discovery in the Maldives.

Atoll Discovery features First Class local vessels that offer Atoll Cruises and Island Cruises. Choose from the wide range of Cruise styles including Incentive Cruises offered by Atoll Discovery!

 

No one knows  Passenger Cruise Handling in the Maldives like we do. We specialize in handling all types of cruisers that ply the Maldives’ waters, offering the most professional service. We offer attractive Offshore Excursions guaranteed to stun your clients.