As a private independent company, ATOLL DISCOVERY is not tied to any particular hotel group. Therefore, we are free to recommend the resort which we feel is best for your individual needs. Our Travel Consultants offer you unbiased advice and provide you with personalized service in helping you to select your ideal Maldivian retreat.
Exclusive Collection Of The Finest Resorts
We specialize in a very limited exclusive collection of the finest resorts in the Maldives in order to offer the expertise and personalized service international discerning travelers need and expect from us. Several of our partner resorts rank among the top 100 in the world - award winning resorts and brands include Starwood (W Retreat & Spa and Sheraton), Six Senses, Four Seasons, One&Only and Anantara to name a few.
First Hand Resort Experience
Our ATOLL DISCOVERY head office is located in Male’, the capital of the Maldives, and is perfectly placed for our entire team to make regular visits to the Finest Resorts in our collection - a definite advantage compared to overseas travel specialists, thus ensuring we keep our resort knowledge comprehensive and current. These familiarization trips often include overnight stays, so that especially our Travel Consultants experience the resort as a guest themselves and are therefore familiar with the intricate details required to plan an exceptional holiday. Whether you require an extraordinary villa for a special occasion or have specific needs when it comes to facilities, we have the expertise to ensure you select the island retreat which suits your personal needs.
Atoll Discovery Customer Service Solutions
They say “Good customer service is the lifeblood of any business”.
Though we offer promotions and slash prices to bring in as many new customers as we can get, we believe that unless they keep coming back to us, our business will not be gainful in the long run.
We feel that good customer service is all about bringing customers back and about sending them away happy – happy enough to pass positive feedback about us along to others.
We understand that this verges on the kind of statement often seen on a sampler, but providing good customer service is a simple thing. Since we look at this aspect seriously, we follow the below listed practices consistently to ensure that we serve our clients well.
Arrival Customer Service Report…
This unique technique gives you a comprehensive update on your clients no sooner they arrive at their booked Resort. Our Customer Service Officers are in regular contact with the Airports and are responsible for reporting any situations such as flight delays, delays in transfer due to sea / weather conditions, etc, to Customer Support Officers in the Office.
Calling Your Clients
We ensure that your clients are contacted by phone once during their valuable holiday. We use this method to ensure that your clients are enjoying a fantastic holiday with us. In case of an emergency where clients urgently require our presence at their Resort, we would be pleased to go that extra mile to ensure that your clients are satisfied.
We Throw In Something Extra Special
We provide your clients with two copies of vouchers (for the Resort and the client), plus a personalized welcome letter. All these come in an attractive pouch and will be handed over on arrival at the Airport. We also provide gifts for those who visit the Maldives on special occasions such as their Honeymoon, Wedding or on Incentive travel. We believe that whether it is a coupon for a future discount, booklet on the Maldives or a genuine smile, people love to receive more than they expected. Furthermore we do not believe that a gesture has to be large to be effective. For instance, our local Art Framing supplier provides a package of of picture hangers with every picture he frames or a cloth bag with beach images of the Maldives. It may be a small gesture but very much appreciated.